Emergency Response
VxRail and VMWare Managed Services
Real Estate Sector
Overview
Our client was looking to join forces with a partner experienced in the management and operation of large enterprise IT environments. They were looking to acquire the transfer of the day-to-day operational load of its VxBlock converged systems and VMware virtualization environments.
Our Approach
An alternative to in-house expertise is to use managed services to provide IT with the flexibility to deliver the best results efficiently. Our team actioned the following to meet our client’s requests and needs to successfully manage their VXRail and VMware services:
Platform
Administration
- Monitoring the physical and logical environment
- Platform maintenance and incident resolution
- Daily operation of environment components
- Technological monitoring of platforms
Upgrading
Solutions
- Preferential access to ESI services and professional services.
- Platform evolution recommendations.
- Upgrade to RCM standard for VxBlock converged systems
Service and
Support
- Accompanying the manufacturer on site during service calls
- Application of security patches recommended by manufacturers
- Handling daily requests
- Participation in weekly team meetings
Technology Environment
- Dell
- VNX
- Unity
- Recovery Point
- Networker
- Cisco UCS
- Nexus, MDS
- VMware vSphere
- NSX
- vRealize
Deliverables
Responsibilities
Monitor, administer, and maintain the company’s storage, server and virtualization environments on a daily basis.
Delivered activities
Daily monitoring, detailed administration and efficient updating of the company’s storage, server and virtualization environments.
Results
Our client’s partnership with ESI leveraged their IT management with the ability to bring a trusted partner on board. This enabled proficient handling of their VxBlock converged systems and VMware virtualization environments while they focused on core operations. Resulting in efficient daily operations, timely security updates, and proactive technological advancements, this strategic alliance demonstrates the impact of effective IT management partnerships.
1-800-401-TECH (8324)